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Image shows a housing development, with people walking out the front.

Housing Options Customer Experience Survey

We would really appreciate feedback from you on the recent service that you received from us. Feedback is confidential and anonymous and will only take a few minutes.

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Time taken to receive advice either over the phone or in person
Knowledge and helpfulness of staff
Officer's listening and understanding skills
Explanation of what was required from you in your Personalised Housing Plan (if applicable)
Clarity of the advice given (both verbal and written)
Explanation of the reasons for any decisions made or assistance provided
The overall service that you received